CONTACT US

For product enquiries or enquiries related to your order, please email us at orders@arva.co.

For potential business collaborations, partnerships, sponsorships or business-level matters, please drop us an email at hello@arva.co.

Alternatively, you can send us your enquiries via the form here or read our FAQ below.

Fields marked with an * are required

FREQUENTLY ASKED QUESTIONS

Simply click on the item you intend to purchase, select the size and colour (if any) and ‘Add To Cart’. The item will be automatically added to your shopping cart.

You can continue shopping for other items or when finished shopping, click on ‘Cart’ at the top right hand corner of the page. From there, you can review your items, choose your mode of payment, enter your coupon code (if any), ‘Check Out’ and pay for the items in your cart.

Adding items into your cart is not equivalent to a successful purchase. Payment will have to be made for items to be reserved for you.

For payment, we accept Paypal, credit cards (VISA, Mastercard, AMEX) through Paypal, and local internet bank transfer (Singapore only).

Local internet bank transfer is strictly on a first come first serve basis, and subject to item availability. Upon submission of order details, we will send an invoice to your email. Items will be reserved for you for 24 hours from the date of invoice, and released if payment details are not received before then.

Items will be released if payment details are not received within 24 hours from the date of our invoice.

We offer regular postage, registered postage and courier shipping within Singapore.

We deliver internationally to most countries, including Malaysia, Brunei, Indonesia, the Philippines, Hong Kong, Australia, New Zealand, United States, United Kingdom, Germany, France, Switzerland and the UAE.

Shipping and handling fees in your cart are estimated. They are calculated again when you key in your shipping details. Please email us at orders@arva.co if you will like to order but your country is not in the list.

SHIPPING TIMES

Local Regular Shipping within Singapore

2-4 working days after dispatch

No tracking

Local Registered Shipping within Singapore

3-5 working days after dispatch

Limited tracking available

Local Courier Shipping within Singapore

1-2 working days after dispatch

Tracking available

Registered Shipping to Malaysia / Brunei

4-10 working days after dispatch

Limited tracking available

International Registered Shipping to Asia

4-12 working days after dispatch

Limited tracking available

International Registered Shipping to Australia / Europe / Americas / UK / UAE

4-15 working days after dispatch

Limited tracking available

Intl-Shipping-Table

Please email us at orders@arva.co if your items have not arrived after the estimated delivery time above.

Uncollected parcels sent back to us will require customers to top up for postage before sending out again.

We regret to say that Arva will not be held responsible for any lost parcels after shipping. We highly encourage customers to opt for registered mail (+S$2.50) or courier shipping for added security and limited tracking features.

We apologise for this and will strive to serve you better. Please email us at orders@arva.co as soon as possible with your order number and a clear photograph of the wrong item or of the defect. The item must be new and unworn, with tags still attached when returning it to the Arva office.

Returns and exchanges are evaluated on a case-by-case basis and subject to the discretion of the Arva team. Please refer to our Returns Policy for further information.

Unfortunately, we do not provide refunds that do not fit. We provide the closest possible descriptions and measurements for you to have a clearer perception of our products. You can, however, request for an exchange for an item of equal or lower price, subject to the approval of the Arva team.

Slight colour variations are inevitable due to strong studio lighting, device settings, individual screen monitors and colour resolutions. We try our best to provide the closest representation of our products in our store. As such, we do not provide refunds for these slight colour variations. You can, however, request for an exchange for an item of equal or lower price.

Our jewelry designs are made of gold or silver plated brass unless stated otherwise. If you have a nickel allergy or have sensitive skin, we would not recommend our products for you as we cannot guarantee that every design is nickel-free.

Tarnishing (or blackening) is common with fashion jewelry due to chemical reactions with water, sweat, makeup and perfume. To slow down the occurrence of tarnishing, keep the jewelry away from harsh elements and store it in an airtight bag when not in use.

Gold plating tends to wear off over time and after much use to expose the metal underneath, and is inevitable for fashion jewelry.