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FREQUENTLY ASKED QUESTIONS
1. Can this product be returned/exchanged?
No all personalized products are not covered under our 14-day return policy and cannot be returned or exchanged (unless considered defective).
2. I have sensitive skin. Can I wear this product?
The metal portion is made of plastic and brass metal. Sensitivity is subjective from person-to-person so we would advise to take caution when wearing our jewelry and avoid wearing if it causes sensitivity.
3. Can I change the engraving words after placing my order?
Please email us or use our Facebook chat app ASAP if you will like to change anything regarding your engraving as no changes can be made once we have started working on your order.
4. Can I shower while wearing your product?
No. Leather products should not be kept away from water and chemicals as much as possible to prolong its lifespan.