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FREQUENTLY ASKED QUESTIONS
1. Can this product be returned/exchanged?
No all personalized products are not covered under our 14-day return policy and cannot be returned or exchanged (unless considered defective).
2. I have sensitive skin. Can I wear this product?
The chain and the circle pendant of this design are made of hypoallergenic stainless steel that is suitable for those with sensitive skin. However, the ribbon charm is made of plated brass and may cause sensitivity depending on your skin. This is subjective from person-to-person so we would advise to take caution when wearing our jewelry and avoid wearing if it causes sensitivity.
3. Can I change the engraving words after placing my order?
Please email us or use our Facebook chat app ASAP if you will like to change anything regarding your engraving as no changes can be made once we have started working on your order.
4. Can I shower while wearing your product? Will it tarnish?
We do not recommend swimming or showering with this product as a component of this design is made of brass and may rust/tarnish if exposed to chemicals. We advise taking it off when the jewelry is not in use to keep it looking new and shiny. Gold and rose gold plating tend to wear off over time, so it is best to wipe down all jewelry after use and store it in an air tight bag.