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FREQUENTLY ASKED QUESTIONS
1. Can this product be returned/exchanged?
This design is covered under our 14-day return policy ONLY if no engraving was done. All personalized products with any engraving cannot be returned or exchanged (unless considered defective).
2. I have sensitive skin. Can I wear this product?
Yes, these stainless steel products are hypoallergenic and are suitable for those with sensitive skin. However, this is subjective from person-to-person so we would advise to take caution when wearing our jewelry and avoid wearing if it causes sensitivity.
3. Can I change the engraving words after placing my order?
Please email us or use our Facebook chat app ASAP if you will like to change anything regarding your engraving as no changes can be made once we have started working on your order.
4. Can I shower while wearing your product? Will it tarnish?
This design is suitable for wearing into the shower. Stainless steel products do not tarnish with exposure to water and sweat. However, we advise taking it off when the jewelry is not in use to keep it looking new and shiny.
5. Can I customize the length of the bracelet to be longer/shorter?
Yes just write in the ‘Requests’ box under engraving options what chain length you want. We usually recommend 1.5cm-2cm larger than the circumference of your wrist. All bracelets come with an extension chain to allow you to wear it looser (you can also request for us to remove the extension chain).