SHIPPING & RETURNS
OUR DELIVERY PROMISE
To ensure that your order is delivered promptly, we guarantee to process, pack and dispatch all in-stock items within 1-2 working days of receiving payment.
Backorders / Preorders will take approximately 3-5 weeks to arrive. It will be packed and dispatched within 1-2 working days upon arrival.
OUR RETURN POLICY
The Arva team conducts quality checks on all our products before mailing them out. However, if for any reason you are unhappy with your purchase, please contact us within 14 days of the dispatch date for an exchange or refund. To be eligible, items must reach our office in its original condition within 30 days of the dispatch date. Sale Item, earring and personalized jewelry returns are not accepted unless considered defective.
Please click here for further information on returns and exchanges.
SHIPPING INFORMATION
Please select your mode of shipping:
LOCAL STANDARD SHIPPING
Shipping charges are calculated based on weight at cart/checkout. All standard shipping orders will be mailed via Singpost (unless otherwise stated) and takes 2-4 working days. No tracking is available for standard shipping but a photo of the parcel may be provided upon request at time of order. Arva will not be held responsible for lost parcels and we highly recommend opting for Registered or Courier Shipping, which will provide a tracking number for your parcel.
LOCAL REGISTERED SHIPPING
All orders above S$80 will enjoy free registered shipping within Singapore.
All registered shipping orders will be mailed via Singpost (unless otherwise stated) and takes 3-5 working days. Registered shipping costs an additional S$2.50 on top of regular shipping fees but will provide a tracking number.
LOCAL COURIER SHIPPING
Orders with courier delivery will be mailed via our selected courier service providers and usually arrives the next working day. Parcels are delivered to your doorstep and a tracking number is provided. If no one is available to receive the parcel and your letterbox is full/too small, a delivery advice will be left to arrange for re-delivery or collection at your nearest post office.
Our default delivery timings are 5pm-8pm for home addresses, and 9am-5pm for office addresses.
SHIPPING TIMES
Shipping times below do not include packing/processing time of 1-2 working days
Regular Shipping
2-4 working days
No tracking available
Registered Shipping
3-5 working days
Tracking available
Courier Shipping
1-2 working days
Tracking available
SHIPPING TO MALAYSIA
All orders above S$80 will enjoy free registered shipping to Malaysia.
Shipping rates are calculated based on weight at cart/checkout. All orders to Malaysia will be shipped via Singpost Registered Airmail (unless otherwise stated) and usually takes 4-6 working days for major cities. International orders are registered by default and a tracking number will be provided. Please note that Arva will not be responsible for any customs/fees incurred in your country.
SHIPPING TO ASIA
All orders above S$100 will enjoy free registered shipping to Asia.
Shipping rates are calculated based on weight at cart/checkout. All orders to Asia (apart from Singapore and Malaysia) will be shipped via Singpost Registered Airmail (unless otherwise stated) and usually takes 5-8 working days for major cities. International orders are registered by default and a tracking number will be provided. Please note that Arva will not be responsible for any customs/fees incurred in your country.
Above information obtained from the Singpost website.
SHIPPING TO AUSTRALIA
All orders above S$150 will enjoy free registered shipping to Australia.
Shipping rates are calculated based on weight at cart/checkout. All orders to Australia will be shipped via Singpost Registered Airmail (unless otherwise stated) and usually takes 4-6 working days for major cities. International orders are registered by default and a tracking number will be provided. Please note that Arva will not be responsible for any customs/fees incurred in your country.
SHIPPING TO EUROPE
All orders above S$150 will enjoy free registered shipping to Europe.
Shipping rates are calculated based on weight at cart/checkout. All orders to Europe will be shipped via Singpost Registered Airmail (unless otherwise stated) and usually takes 5-12 working days for major cities. International orders are registered by default and a tracking number will be provided. Please note that Arva will not be responsible for any customs/fees incurred in your country.
Above information obtained from the Singpost website.
SHIPPING TO US / CANADA
All orders above S$150 will enjoy free registered shipping to US / Canada.
Shipping rates are calculated based on weight at cart/checkout. All orders to US / Canada will be shipped via Singpost Registered Airmail (unless otherwise stated) and usually takes 6-9 working days for major cities. International orders are registered by default and a tracking number will be provided. Please note that Arva will not be responsible for any customs/fees incurred in your country.
Above information obtained from the Singpost website.
SHIPPING TO UK
All orders above S$150 will enjoy free registered shipping to UK.
Shipping rates are calculated based on weight at cart/checkout. All orders to UK will be shipped via Singpost Registered Airmail (unless otherwise stated) and usually takes 4-6 working days for major cities. International orders are registered by default and a tracking number will be provided. Please note that Arva will not be responsible for any customs/fees incurred in your country.
Above information obtained from the Singpost website.