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- All in-stock orders have a processing time of 2 working days. Delivery takes another 1-3 working days.
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Hi there!How can we help you? :)Hi there!We will get back to you in 1-2 working days. :)Drop us a textWe will get back to you in 1-2 working days. :)BackFAQsClick the icon below to open a WhatsApp chat with our team:
When will I receive my order?✨ All in-stock orders are packed and dispatched within 2 working days. Delivery will take another 1-3 working days after dispatch (Singapore) depending on the type of shipping selected at checkout. There will be a tracking number for every order. 😊------------------✨ Backorders ("Backorder" label visible on product photos and product name) usually take around 3-5 weeks for stocks to arrive unless stated otherwise. It will be packed and dispatched the next working day.------------------✨ International Orders: Please select your shipping country at your shopping cart to check the shipping fee & delivery times.Can I shower/swim/exercise with your jewellery?We usually recommend taking off any jewellery before showering/swimming/exercising to keep it looking new for longer! For more durable jewellery, we recommend our shower-safe & waterproof stainless steel collection:Will your jewellery tarnish/rust/turn black?This depends on the type of metal(s) used in the design. Our product description will tell you what the item is made of. 😊Â✨ Stainless Steel: Most resistant against tarnish. Select natural steel silver (non-plated) for peace of mind.✨ 925 Silver: Susceptible to tarnish. However tarnish can be removed using a silver polishing cloth available for purchase on the product page.✨ Brass: Required to keep away from water/sweat/chemicals as much as possible to reduce the rate of tarnishing.Is your jewellery suitable for sensitive skin?We recommend our hypoallergenic 925 silver or stainless steel pieces which are suitable for most skin types. 😊Â✨ 925 Silver Collection: https://arva.co/shop/925-silver/✨ Stainless Steel Collection: https://arva.co/shop/stainless-steel/Do you have a physical store?We operate exclusively online and do not have a physical store.
Your orders are shipped promptly from Singapore with tracking numbers and we have a 14-day return policy available here: https://arva.co/returns-form/. 😀
For urgent orders, please contact us at [email protected]. We will do our best in expediting the processing time of your order.
What is your return policy?We have a 14-day return policy on all our items except for earrings, sale items, items with personalised engravings or custom alterations and gift packaging add-ons.
If your order is within 14 days of the shipment date, is new and unworn, with the tag still attached, you may submit a return request for your order at: https://arva.co/returns-form/. We will advise you on the eligibility of your return request.Â
Do you offer any discounts?Subscribe to our mailing list to get 10% off your first order! As an Arva Insider, you will be informed of any exclusive Insider discount codes and preview sales ahead of everybody else.
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For B2B/wholesale related enquiries (MOQ 30pcs/design), please contact us at [email protected].
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