TERMS & CONDITIONS

PURCHASE, RETURNS AND EXCHANGES

  1. Please check and ensure that the items, colours and sizes in your shopping cart are correct before making payment. Arva will not be held responsible for wrongly submitted orders.

  2. Arva reserves the right to refuse payment or orders that are incomplete or possess irregularities.

  3. Please note that adding items to your shopping cart is not equivalent to a successful purchase. Payment has to be received and verified before the item will be reserved for you. For local internet bank transfer payments, items are strictly subject to availability and are on a first come first serve basis. Interbank transfers may require an additional 2-3 working days for the banks to process.

  4. If you have been sent a wrong order or defective item, please email us at orders@arva.co or fill up the form here within 14 days of the date of dispatch (the date at which you receive your order shipment confirmation email). Clear photograph(s) of the wrong item/defect is required. Items must reach us the Arva office within 30 days of the order dispatch date. If the defective item is in stock, a new replacement item will be sent out upon return of the defective item. The defective item must be mailed back to us in brand new condition with tags attached. If the defective item is out of stock, single-use store credits or refunds may be issued.

  5. Claims of defective products will be evaluated by us on a case-to-case basis and is determined based on the discretion of the Arva team.

  6. Colours may vary slightly due to studio lighting, monitor colours and screen resolutions.  There may also be slight variations in measurements due to mass manufacturing processes. These will not constitute a defective item and no exchanges or refunds are allowed for such cases.​

  7. The following cases will also not be eligible for refunds:

  • Personal dislike or similar reasons

  • Deviations from personal perceptions

  • Items damaged or made defective by the customer

  • Minor defects including and not limited to loose threads, slight scratches, slight stains, slight assymetry, slight misalignment, slight tarnishes that do not affect the general outlook of the item

8. If for any other reason you are unhappy with your purchase, you may fill up the return form here. Returns for another item of equal/lower price or single-use store credits will be subject to the approval of the Arva team. For lower-priced items, no refunds will be given for the price difference. Top ups will be required for exchange of items of a higher price. Return postage and any additional packaging for mailing will be at your own expense, unless the item is incorrect or defective (see #4 to #7). Any request for returns must be within 14 days of the date of shipment. Items must reach our office in brand new condition with tags attached within 30 days. Arva reserves to right to reject any claims that do not fulfil these terms.

9. EXCEPTIONS: Sale items and purchases using store credits will not be eligible for any refunds or exchanges unless considered defective. Earrings will not be accepted for refunds or exchanges due to hygiene concerns.

SHIPPING & DELIVERY

  1. Upon verification of payment details, orders will be processed and shipped out within 1-2 working days. Please ensure that all required information are submitted during the payment process to avoid possible delays during shipping.​

  2. Items will only be mailed out on weekdays, excluding public holidays. You will receive an email when your order has been shipped.

  3. All local orders will be handled by SingPost unless otherwise stated. Arva will not be held liable for any lost mail.

  4. Shipping fees include postage costs, handling and packaging of items.

  5. Customers will need to to top up for postage for any unclaimed mail that is sent back to us before we will send it out again.

  6. Arva will not be responsible for any customs or taxes incurred in your country.

 

If you have any questions or concerns about our Terms & Conditions, please email us at hello@arva.co.